How to Give Better Service to Your Top Referring Offices (So You Don’t Lose Them)

Why Specialists Must Prioritize Their Best Referring GPs

For specialists, building strong relationships with referring GPs is crucial for maintaining a steady flow of patients. Yet, many specialists unknowingly lose their top referrers simply because they can’t provide timely service.

The Unspoken Problem: Scheduling Delays

Most specialists schedule patients on a first-come, first-served basis, meaning that high-priority referrals from top GPs can get pushed weeks out because other patients called first. When this happens repeatedly, the GP gets frustrated, and before you know it, they’ve started referring to someone else.

The Solution: Prioritized Scheduling with Refera

Refera allows specialists to:

• See and track all incoming referrals in real-time.
• Identify and prioritize referrals from their best GP partners.
• Reduce patient wait times for high-value referrers, strengthening the relationship.

Why This Matters

Losing a top referring GP doesn’t happen overnight. If a GP’s patients complain about long wait times, they’ll start exploring other specialists. Often, specialists don’t even realize why they lost a key referral source.

With Refera, you can proactively manage your schedule to ensure that your best referring offices always receive priority—leading to better relationships, increased loyalty, and more referrals.